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Contact Support

If you have any questions about your order, please contact our support team: support@vivatimepiece.com

Please include your order number so we can assist you faster.

Customer support team from:
✉ support@vivatimepiece.com 
Monday - Friday: 10 am - 2 pm (ICT), UTC +7.

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Order Processing Time

All orders are processed within 2–3 business days (Monday–Friday).
Orders are not processed or shipped on weekends or public holidays.

If you place an order on Friday, Saturday, or Sunday, your order will begin processing on the next business day (Monday).

Processing time is separate from shipping time.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Shipping Time

Tracking Information

Order Cancellation

Returns & Refunds

Incorrect Address / Failed Delivery

How do I initiate a return?