FAQ

Got a question? Get your answer

Curious about VVT's? Ask us anything about our brand and goods, and get factual responses.

Ordering

Simply click the "Buy it Now" button, System will add the selected item to your cart. Then reaching to the checkout process ( you can edit your cart at cart page or icon anyway, Insert your shipping address and select the shipping methods. Finally, Complete your purchase and you'll receive an order confirm email.

Credit and debit cards must be registered to the account address. Card details are checked and verified by a third party and goods are dispatched once authorization has been obtained. Please also make sure that your payment card is set up by your card issuer for international payments.

We’re sorry, but we can’t accept payments from a card that’s due to expire within five days of placing your order or payments from pre-paid cards. Gift cards purchased in the UK can’t be used internationally. 

PayPal method still not available on our store but you can complete your order through all major credit card with full buyer protection also.

The show's price will automatically convert to your current location. When starting your checkout process, We process all orders in USD and you will be checkout using the most current exchange rates.  

Shipping & delivery

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We have three different fulfillment centers in the United States, Canada, and China. After your order is complete, it takes us 1-2 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest location, we will ship your order from our main fulfillment center in China where we stock a large quantity and style of the products. 

We use SFexpress, China Post, USPS, UPS or Fedex to ship our order based on your location and available inventory.

Our delivery will take 5-15 days; However please expect 3-5 weeks of delivery (Due to the COVID-19 situation) although we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order.


It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 10-30 days for standard shipping and 7-15 days for express shipping. Delivery details will be provided in your confirmation email. Learn more 

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can track your order at your country’s post website or see at your order status page in shipping confirmation email from us. You can also track order here 

Products

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

To start a return (Return & Exchange Center)

You can submit your request at https://www.vivatimepiece.com/a/returns. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We glad to help and give the best solution for your order - We are always here to help!

If your product arrived damaged, We can resolve your issues by return or exchange to you. please email: support@vivatimepiece.com  and we'll assist you!

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.


If your watch says it's water resistant up to 30 meters, that means you can dive with it down to 30 meters, right? Wrong. You can destroy your watch that way. Though the dial or back of the case may give you a number, that number probably doesn't refer to in-use scenarios, or is a reflection of a standardized water resistance classification. When in doubt, always err towards the dry side. Here's full meaning of global standard water resistance numbers mean. Click Here

NO, The replica watches is high risk and It can destroy our business. If you receive something different from your order, please contact us as soon as possible. That's mean our watches and products are independent brand and 100% legal and not fake or replica.

Homage watches are any type of watch that takes inspiration from another watch. Homage watches are not to be confused with replica watches that use the same exact design and logo as an original watch, and try to sell itself off as the real thing, despite being a fake.

Order changes and cancellations

No. We are unable to cancel or change orders once they are placed. Our fulfillment center is incredibly fast and begins working on orders almost immediately once they are placed. Please make sure to review your order details carefully, including the size and color of your gear, and your shipping address.

Should you accidentally place an order for the wrong product, you can take advantage of our 15-day free exchange/return policy to swap for the product you meant to order.

We guarantee delivery only to the address provided at the time your order is placed. Address changes for packages already in transit are not possible.

If your order was accepted by our system, it means your credit card company accepted the address that was entered. You don't need to contact us to update your billing address.

Other

Got a question? Get in touch with a customer support representative, who will assist you with whatever you may need. Contact us