Help Center

A: During peak seasonal periods, warehouse processing may take a few additional business days before tracking becomes active. Rest assured, all confirmed orders are prepared and shipped in sequence. Once dispatched, you will receive tracking details by email.

Orders are typically processed within 2-3 business days. After dispatch, shipping times vary depending on your location. Standard shipping generally takes 10-15 business days. Express shipping generally takes 7-10 business days

Not at this time. We apologize for any inconvenience and hope to expand to more regions in the future. We currently ship only to the United States, Canada, and Australia.

Once your order is shipped, we will send you a tracking number via email, which you can use to monitor the progress of your delivery.

You can track your order at order lookup page or login to your account to manage and track all orders.

Customers are responsible for providing the correct shipping address at checkout.

Once an order has been shipped, address changes may not be possible.

We will assist where possible, but we cannot guarantee interception or refunds for deliveries completed to the provided address.

We accept major credit and debit cards,Google pay, and other popular payment gateways for your convenience.

Yes, we prioritize your security. All transactions are processed through secure payment gateways with encrypted connections.

If you're not satisfied with your purchase, please contact our support team within 30 days of receiving your order. We’ll guide you through the return process and provide a return shipping label.

Please reach out to our customer support immediately with photos and details of the issue. We’ll arrange for a replacement or a refund as quickly as possible.

We do not accept returns due to price differences.

Our prices reflect the value of our service, quality control, and post-purchase support. Returns based solely on price comparison with other stores are not eligible under our return policy.

• 30-Day Return Window: Initiate your return within 30 days of delivery.
• 15-Day Free Return Window (for Non-Defective Items): Non-defective items must be returned within 15 days.
• Restocking Fee: A 20% restocking fee applies to all returned items.
• No return or restocking fees for defective or incorrect items.
• Exchange services are available only for the same item and are free of charge.

Submit a return request

1. Visit the Return & Exchange Center
   Go to Return & Exchange Center.
2. Enter Order Information
   Provide your order number and customer email or phone number to locate your order.
3. Select Item(s) for Return or Exchange
   Choose the order and the item(s) you wish to return or exchange.
4. Complete the Form
   Fill out the form with a clear explanation of the reason for the return, and upload an image of the product to help us better understand your issue and offer the best solution.
5. Select Items Individually
   If your order contains more than one item, please select each item individually that you want to return. (We do not offer returns for multiple items at once.)
6. Submit Your Request
   Click "Submit Request" to complete the process.
7. Communication
   Please ensure you monitor the email address provided in the order for further instructions.

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund or an exchange. If you have any questions, feel free to reach out to us at support@vivatimepiece.com. We're here to assist you anytime.

Browse our collections, select the items you love, and click "Add to Cart." When you’re ready, proceed to checkout and follow the instructions to complete your order.

If your order hasn’t been shipped yet, please contact our support team as soon as possible. We’ll do our best to accommodate changes or cancellations.

You have 24 hours from purchase to cancel your order and request a full refund, provided the products have not been shipped. Cancellations after 24 hours cannot be accommodated.

Standard shipping: All ship from locations and carrier service levels in this shipping service cost is Free

Express shipping: We ship items by express carrier methods at a flat rate of $12.5 USD.

The express shipping method might be different from the usual company according to our shipping team's decision. Some orders may ship from outside the United States but faster than the standard shipping method.