Help Center

A: During peak seasonal periods, warehouse processing may take a few additional business days before tracking becomes active. Rest assured, all confirmed orders are prepared and shipped in sequence. Once dispatched, you will receive tracking details by email.

Orders are typically processed within 2-3 business days. After dispatch, shipping times vary depending on your location. Standard shipping generally takes 10-15 business days. Express shipping generally takes 7-10 business days

Not at this time. We apologize for any inconvenience and hope to expand to more regions in the future. We currently ship only to the United States, Canada, and Australia.

Once your order is shipped, we will send you a tracking number via email, which you can use to monitor the progress of your delivery.

You can track your order at order lookup page or login to your account to manage and track all orders.

Customers are responsible for providing the correct shipping address at checkout.

Once an order has been shipped, address changes may not be possible.

We will assist where possible, but we cannot guarantee interception or refunds for deliveries completed to the provided address.

We accept major credit and debit cards,Google pay, and other popular payment gateways for your convenience.

Yes, we prioritize your security. All transactions are processed through secure payment gateways with encrypted connections.

Yes. If you change your mind, you may request a return within 7 days of delivery.

Returned items must be unused, uninstalled, unmodified, and in their original resalable condition.

Customers are responsible for return shipping costs for non-defective returns, and a restocking fee of up to 20% may apply.

Please contact our support team before returning any item.

Please contact us within 30 days of delivery and provide clear photos or videos of the issue.

Once reviewed, we may offer a replacement, replacement parts, refund, partial refund, store credit, or, where appropriate, a prepaid return shipping label.

Every case is reviewed individually.

No.

Many issues can be resolved without returning the product. Depending on the situation, we may provide replacement parts, a replacement item, a partial refund, or store credit. If a return is necessary, our support team will provide further instructions.

For approved non-defective returns, customers are responsible for arranging and paying return shipping.

For approved defective, damaged, or incorrect items, we may provide a prepaid return shipping label where available.

Because return labels depend on supplier approval and operational availability, they cannot be guaranteed for every request.

In some approved cases involving defective, damaged, or incorrect items, we may provide a prepaid return shipping label.

The availability of prepaid labels depends on supplier approval, supporting evidence, logistics availability, and operational feasibility.

Because every case is different, prepaid return labels cannot be guaranteed.

No. All returns require prior approval from our support team. If a return is required, we will provide the correct return instructions after reviewing your request. Returns sent without authorization may not be eligible for a refund or replacement.

Once your refund has been approved (and any required inspection is completed), refunds are typically processed within 7–10 business days. Your bank or payment provider may require additional processing time.

Yes. Exchanges are available for the same item or a similar replacement, subject to product availability. Please contact our support team to discuss the available options.

Items cannot be returned if they:

• Have been installed or worn.
• Have been resized, shortened, cut, or permanently adjusted.
• Show scratches, dents, tool marks, or installation damage.
• Have been modified or repaired.
• Are missing original parts or packaging.
• Were returned without authorization.
• Were returned outside the applicable return period.

Simply contact our support team or submit a request through our Return Center.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos

Our team will review your request and provide the appropriate next steps.

Yes, provided the item remains unused, uninstalled, and in its original resalable condition.

Orders placed for the wrong model, size, or compatibility are considered change-of-mind returns.

Return shipping costs and a restocking fee of up to 20% may apply.

No.

Once a watch band or bracelet has been resized, shortened, cut, or permanently adjusted, it can no longer be sold as new and is generally not eligible for return.

Browse our collections, select the items you love, and click "Add to Cart." When you’re ready, proceed to checkout and follow the instructions to complete your order.

If your order hasn’t been shipped yet, please contact our support team as soon as possible. We’ll do our best to accommodate changes or cancellations.

You have 24 hours from purchase to cancel your order and request a full refund, provided the products have not been shipped. Cancellations after 24 hours cannot be accommodated.

Standard shipping: All ship from locations and carrier service levels in this shipping service cost is Free

Express shipping: We ship items by express carrier methods at a flat rate of $12.5 USD.

The express shipping method might be different from the usual company according to our shipping team's decision. Some orders may ship from outside the United States but faster than the standard shipping method.