Order Changes and Cancellations
We have updated our payment process to provide you with greater flexibility. Instead of immediate charging at checkout, we have transitioned to an 'automatic charge at fulfillment' method. With this change, your payment will be authorized at the time of checkout but will only be captured when your order is ready for shipment. This adjustment allows you more freedom to make changes to your order before it is shipped.
You have a window of up to 24 hours after your purchase to cancel your order if needed and request a full refund. Please note that order cancellations can only be accommodated if the products have not yet been shipped.
Unfortunately, we are unable to offer modifications or cancellations beyond this 24-hour timeframe due to our efficient order processing. We appreciate your understanding in this matter.
Please contact our support at firstname.lastname@example.org to obtain detailed cancellation instructions.