Frequently Asked Questions (FAQ)

Shipping

It depends on where you are. Orders processed here will take 2-3 business days before shipping out. howevery usually it take 2-3 business days to prepare your order and ship out. You'll receive the shipping confirmation email with the tracking number once when the package was shipped.

US delivery will take 8-15 days. For Canada and Australia, it usually takes 15-20 days. For the United Kingdom, It usually takes 8-12 days. Delivery details will be provided in your confirmation email.

Delivery details will be provided in your confirmation email. Learn more 

Yes, we proudly offer international shipping to various countries. Simply enter your shipping address during checkout, and the shipping options available to your location will be displayed.

Absolutely! Once your order is processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package.

New - You can check your order status from your account page or track your order page from our website.

Some carriers may deliver until 10 pm.

If your tracking information shows that your package was delivered, but you can't find it:

• Verify the shipping address on your order page.
• Look for a notice of attempted delivery.
• Look around the delivery location for your package.
• See if someone else accepted the delivery unless you have health or safety concerns about doing so.
• Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
• If you haven't received your package, contact us within 2 days of expected delivery. We'll do everything we can to help.

Ordering

To provide a transparent and seamless customer experience, I have implemented a revised currency conversion approach. Our website now displays prices solely in USD currency throughout the browsing and checkout process. By doing so, customers can avoid any confusion or discrepancies when the payment is processed.

We accept a wide range of payment methods, including credit/debit cards (Visa, MasterCard, American Express), Amazon Pay, Apple Pay, and Google Pay. Rest assured that your payment details are securely processed.

We understand that sometimes plans change, and you may need to modify your order after placing it. If you wish to make any changes to your order, such as updating the shipping address or adding/removing items, please contact our customer support team as soon as possible. We will do our best to accommodate your request, provided your order has not been fulfilled.

You have a window of up to 24 hours after your purchase to cancel your order if needed and request a full refund. Please note that order cancellations can only be accommodated if the products have not yet been shipped.

Unfortunately, we are unable to offer modifications or cancellations beyond this 24-hour timeframe due to our efficient order processing. We appreciate your understanding in this matter.

We have shifted the payment capture method from immediate charging at checkout to "automatic charge at fulfillment." This means that payments are authorized at checkout but only captured when the order is fulfilled. By doing so, customers have more flexibility to cancel or modify their orders before shipment, reducing the need for frequent refunds.

Return & Refund

We offer a warranty for all our products, which covers manufacturing defects and issues not related to man-made destruction. The warranty period is 30 days, and in some cases, 90 days from the day of receipt of the product. However, this warranty does not cover damages caused by incidents such as striking, dropping, or any other form of physical impact. Refer to our Return Policy for detailed instructions.

In case you encounter any issues with your order or if any unforeseen circumstances arise, rest assured that we are here to assist you. If you are eligible for a refund, we will process it promptly, and the charged amount will be returned to your original payment method.

Returns accepted for 30 days

  • Returns accepted for 30 days
  • Free return shipping
  • 20% restocking fee
  • No final sale items

For non-refundable reasons, please check our refund policy before shopping. Learn more

To start a return please submit your request at return center.

Product

We understand that water resistance ratings for watches can be confusing, and we want to provide you with a clear understanding of what these numbers indicate:

  1. 30 meters (3 ATM):
    A watch with a water resistance rating of 30 meters (3 ATM) is suitable for everyday use and can withstand splashes, rain, and brief immersion in water. However, it is not suitable for swimming, showering, or water sports activities.
  2. 50 meters (5 ATM):
    A watch with a water resistance rating of 50 meters (5 ATM) offers additional protection compared to a 30-meter rating. It is suitable for swimming and surface water sports but not recommended for scuba diving or high-impact water activities.
  3. 100 meters (10 ATM):
    A watch with a water resistance rating of 100 meters (10 ATM) is suitable for swimming, snorkeling, and surface water sports. It can handle recreational scuba diving at shallow depths. However, it is not designed for deep-sea diving or prolonged exposure to water at significant depths.
  4. 200 meters (20 ATM):
    A watch with a water resistance rating of 200 meters (20 ATM) is more robust and suitable for professional diving, including scuba diving at significant depths. It can withstand exposure to water and pressure at more substantial depths, making it an excellent choice for diving enthusiasts.

Important Points to Note:

  • Water resistance ratings are based on laboratory tests under specific conditions and do not account for factors like temperature changes, water pressure variations, or aging of the watch's seals. Therefore, it is advisable to avoid exposing your watch to extreme temperatures or sudden temperature changes.
  • Water resistance is not a permanent feature and can deteriorate over time due to wear and tear, aging of materials, or accidental damage. We recommend regular maintenance and periodic checks by a professional watch service center to ensure the continued water resistance of your timepiece.
  • It is essential to follow the manufacturer's guidelines and recommendations for your specific watch model. Avoid operating the watch's crown or buttons while it is submerged in water, as this may compromise its water resistance.
  • If your watch comes into contact with saltwater, chlorine, or other chemicals, rinse it thoroughly with fresh water and dry it carefully to prevent potential damage.

We hope this explanation clarifies the water resistance ratings of our watches. If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team at support@vivatimepiece.com. We are here to assist you in making informed decisions about your watch purchase.

No, we do not sell replica or fake watches. Our commitment is to offer only authentic and genuine timepieces to our valued customers. We prioritize quality, integrity, and customer satisfaction, ensuring that every watch you purchase from us is an authentic product. You can shop with confidence, knowing that our watches are sourced directly from reputable manufacturers and authorized distributors.

Please check our YouTube channel and search for our video instructions. If you need help, please don't hesitate to contact us at support@vivatimepiece.com

Homage watches are timepieces that draw inspiration from another watch's design, paying tribute to its aesthetics and characteristics. It is essential to distinguish homage watches from replica watches. Homage watches emulate certain elements of the original design but do not claim to be exact replicas or imitations of the original watch. They celebrate the essence of the original design while maintaining their own identity. On the other hand, replica watches attempt to mimic the original watch entirely, including its logo and branding, often leading to confusion and misrepresentation.

At Viva Timepiece, we take pride in offering homage watches that showcase creativity and uniqueness while respecting the legacy of renowned timepieces.