Política de envío
We ship to the United States, Canada, Australia, New Zealand, and Switzerland only.
Order Processing
All orders are processed within 2–3 business days. You will receive a confirmation email with your tracking number once your order ships.
Shipping Methods & Rates
| Region | Standard (Free) | Express (USD 12.50) |
|---|---|---|
| United States | 10–15 business days | 7–10 business days |
| Canada | 10–15 business days | 7–10 business days |
| Australia | 10–15 business days | 7–10 business days |
| New Zealand | 10–15 business days | 7–10 business days |
| Switzerland | 10–15 business days | 7–10 business days |
Guaranteed Delivery
If your order does not arrive within 45 days of purchase, we will issue a full refund or reship at no extra cost.
Customs & Import Fees
International orders may incur duties or import taxes. These fees are assessed by your local customs authority and are the customer’s responsibility.
Order Tracking
You can track your order at any time by visiting
https://www.vivatimepiece.com/pages/order-lookup
and entering your order number or tracking code.
Order Changes & Cancellations
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You have up to 24 hours after purchase to cancel or modify your order, provided it has not yet shipped.
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To request a change or cancellation, email support@vivatimepiece.com with your order number.
Lost or Stolen Package
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If tracking shows your package as “Delivered” but you never received it, please wait 48 hours—sometimes carriers update status early.
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After 48 hours, contact your local postal service first. If they confirm loss, notify us at support@vivatimepiece.com so we can investigate.
The Package Was Delivered, But You Can’t Find It
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Verify the shipping address on your order.
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Look for a delivery attempt notice.
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Check around your property (porch, garage, with neighbors).
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Wait 48 hours in case of early status update.
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If still missing, contact us within 30 days of expected delivery.
Wrong or Incomplete Address
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Please double-check your shipping details before submitting an order.
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We cannot reroute or refund shipments failed due to incorrect or incomplete addresses.
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If you discover an error within 24 hours of purchase, email support@vivatimepiece.com; we will do our best to update before dispatch.
Key Policies & FAQs
| Topic | Details |
|---|---|
| Order Tracking | Track at any time: <br/>https://www.vivatimepiece.com/pages/order-lookup |
| Order Changes & Cancellations | • Up to 24 hours post-purchase to modify/cancel (if not yet shipped).<br/>• Email support@vivatimepiece.com with your order number. |
| Lost or Stolen Package | • If status shows “Delivered” but you haven’t received it, wait 48 hours for carrier updates.<br/>• If still missing, contact your local postal service—then notify us so we can assist. |
| Package Delivered, But Missing | 1. Verify your shipping address.<br/>2. Look for delivery attempt notices.<br/>3. Check around your property or with neighbors.<br/>4. Wait 48 hours.<br/>5. Contact us within 30 days if still not found. |
| Wrong or Incomplete Address | • Ensure accuracy at checkout.<br/>• We cannot reroute or refund shipments due to address errors.<br/>• If you catch it within 24 hours, email support@vivatimepiece.com and we’ll try to update before dispatch. |
| Guaranteed Delivery | • Orders not delivered within 45 days qualify for a full refund or free reshipment.<br/>• Contact us at support@vivatimepiece.com if you miss the 45-day window. |
| Customs & Import Fees | International orders may incur duties/taxes assessed by local customs. These are not collected by us and are the customer’s responsibility. |
If you need further assistance, our Customer Care team is here to help:
✉ support@vivatimepiece.com | Mon–Fri, 10 am–2 pm (ICT, UTC+7)