Versand
We ship to the United States, Canada, Australia, New Zealand, and Switzerland only.
Order Processing
All orders are processed within 2–3 business days. You will receive a confirmation email with your tracking number once your order ships.
Shipping Methods & Rates
| Region | Standard (Free) | Express (USD 12.50) |
|---|---|---|
| United States | 10–15 business days | 7–10 business days |
| Canada | 10–15 business days | 7–10 business days |
| Australia | 10–15 business days | 7–10 business days |
| New Zealand | 10–15 business days | 7–10 business days |
| Switzerland | 10–15 business days | 7–10 business days |
Guaranteed Delivery
If your order does not arrive within 45 days of purchase, we will issue a full refund or reship at no extra cost.
Customs & Import Fees
International orders may incur duties or import taxes. These fees are assessed by your local customs authority and are the customer’s responsibility.
Order Tracking
You can track your order at any time by visiting
https://www.vivatimepiece.com/pages/order-lookup
and entering your order number or tracking code.
Order Changes & Cancellations
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You have up to 24 hours after purchase to cancel or modify your order, provided it has not yet shipped.
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To request a change or cancellation, email support@vivatimepiece.com with your order number.
Lost or Stolen Package
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If tracking shows your package as “Delivered” but you never received it, please wait 48 hours—sometimes carriers update status early.
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After 48 hours, contact your local postal service first. If they confirm loss, notify us at support@vivatimepiece.com so we can investigate.
The Package Was Delivered, But You Can’t Find It
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Verify the shipping address on your order.
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Look for a delivery attempt notice.
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Check around your property (porch, garage, with neighbors).
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Wait 48 hours in case of early status update.
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If still missing, contact us within 30 days of expected delivery.
Wrong or Incomplete Address
- Please double-check your shipping details before submitting an order.
- We cannot reroute or refund shipments failed due to incorrect or incomplete addresses.
- If you discover an error within 24 hours of purchase, email support@vivatimepiece.com; we will do our best to update before dispatch.
If you need further assistance, our Customer Care team is here to help:
✉ support@vivatimepiece.com | Mon–Fri, 10 am–2 pm (ICT, UTC+7)