Shipping Policy Update During Feb 1 – Feb 20, 2021

Dear Valued Customer,

With regard to long closure of shipping company during Feb 1 – Feb 20, 2021 (Chinese New Year), please see below instruction for your guideline.

• Any order made before Jan 30, 2021 To be delivered as usual. 
• Any order made during Feb 1 – Feb 20, 2021 Please refer to below; 

  • Firstly, we will send you the confirmation letter to reconfirm order and acknowledge the delay of shipping.
  • If confirm, please revert the confirmation via email.
  • If you wish to cancel the order, please contact us anytime during Feb 1 – Feb 20, 2021 to avoid the cancellation fee.
  • The payment will be collected when received confirmation from customer.
  • Should we do not hear from you by Feb 20, 2021, the payment would be fully collected.
  • The shipment will be sent after Feb 20, 2021 and delivered to you within 10 – 30 days depended on destination address. 

We appreciate your understanding and thank you for your kind support.

Viva Timepiece Customer Success Team.