Dear Valued Customer,
With regard to long closure of shipping company during Feb 1 – Feb 20, 2021 (Chinese New Year), please see below instruction for your guideline.
• Any order made before Jan 30, 2021 To be delivered as usual.
• Any order made during Feb 1 – Feb 20, 2021 Please refer to below;
- Firstly, we will send you the confirmation letter to reconfirm order and acknowledge the delay of shipping.
- If confirm, please revert the confirmation via email.
- If you wish to cancel the order, please contact us anytime during Feb 1 – Feb 20, 2021 to avoid the cancellation fee.
- The payment will be collected when received confirmation from customer.
- Should we do not hear from you by Feb 20, 2021, the payment would be fully collected.
- The shipment will be sent after Feb 20, 2021 and delivered to you within 10 – 30 days depended on destination address.
We appreciate your understanding and thank you for your kind support.
Viva Timepiece Customer Success Team.