Shipping & Delivery
The Chinese New Year Holiday is coming. From January 15, 2023 to February 5, 2023. manufacturers and logistics providers are progressively out of service. The warehouse will be paused and the warehouse will gradually return to normal from January 28, 2023 to February 7, 2023. (It depends on location).
Viva Timepiece will also stop processing orders during the Chinese New Year Holiday. Viva Timepiece holiday schedule:
- The customer support team will be on holiday from Jan 18 – Feb 7.
- Viva Timepiece warehouses will be on holiday from Jan 21 – Feb 5.
During that period, we will stop processing orders and lack of customer service. All incoming orders will be processed and shipped once we return to work.
We apologize for any inconvenience, and we appreciate your understanding.
Important Delivery Instructions
- US orders will be through the United States Postal Service (USPS). Delivery by free standard shipping or paid additional express shipping.
- International orders are accepted with free standard shipping or paid additional express shipping. Delivery will be through the local post service, expedited mail, FedEx, or DHL.
- It takes 2-3 business days to prepare the shipment process*.
- Standard shipping deliveries can take anywhere from 10-20 days and 8-15 days for express shipping. Delivery details will be provided in your confirmation email when order was shipped.
- Free standard shipping for all orders
- $25 flat rate for US, CA, AU and UK express shipping methods and $50 flat rate for international countries express shipping.
- A customer will receive a confirmation e-mail along with a tracking number when the order is shipped.
