Returns & Refund

If you’re looking to returns or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 15 days from the delivery date. You can return your product for store credit, a different product, or a refund to the original payment method.

FREE RETURNS

With 'Free Return' service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast

EASY

Return items locally and easily:

1) Get the return code or label
2) wait for door-to-door pickup service or take your package to the designated service point and,
3) lastly, wait for the local warehouse to confirm receipt of your returned package.

SERVICE SCOPE

Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.

RETURN SHIPMENT FEE 

Returning packages via a designated local return service point or via a door-to-door pickup service is free.

Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.

To complete your return, we require a receipt or proof of purchase. Please contact our customer support at support@vivatimepiece.com and we are happy to assist you with your request. Learn more