Shipping Policy Update During Holiday Schedule of Chinese New Year Festival
Dear valued customers:
We value you, and we appreciate your support of our business. That’s why we think it’s important to be transparent when there are problems in our shipping process.
Due to a Spring Festival 2023 Holiday (Chinese New Year 2023 Festival), your order’s delivery is delayed From January 15, 2023 to February 5, 2023., manufacturers and logistics providers are progressively out of service. The warehouse will be paused and the warehouse will gradually return to normal from January 28, 2023 to February 7, 2023. (It depends on warehouse location).
During that period, we will stop processing orders and have less customer service. All incoming orders will be processed and shipped once we return to work.
Viva Timepiece holiday schedule:
- The customer support team will be on holiday from Jan 18 – Feb 7.
- Viva Timepiece warehouses will be on holiday from Jan 21 – Feb 5.
Please note the holiday time and manage your shopping in advance. We apologize for any inconvenience, and we appreciate your understanding.
Chief Executive Officer
Jan 11, 2023