Curious about VVT's? Ask us anything about our brand and goods, and get factual responses. Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
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Simply click the "Buy it Now" button, The system will add the selected item to your cart. Then reaching to the checkout process (you can edit your cart at cart page or icon anyway) insert your shipping address and select the shipping methods. Finally, complete your purchase, and you'll receive an order confirm email.
We accept credit and debit card payments through our payment partner's systems. Our website is SSL secured, as proven from the green padlock in the URL bar. When a website is SSL SECURED, all the info stored is encrypted between the site's server and your browser, meaning all data passed between our website and your browser is private and integral. This security allows you to shop in our site without bothering yourself about the safety of your information.
You can use any payment type listed: Visa / Visa Electron, Mastercard, American Express, Apple Pay, Google Pay, Maestro. We take your security very seriously and have invested in the latest technology which encrypts information as it is sent to us.
CREDIT & DEBIT CARDS
Credit and debit cards must be registered to the account address. Card details are checked and verified by a third party and goods are dispatched once authorization has been obtained. Please also make sure that your payment card is set up by your card issuer for international payments.
We’re sorry, but we can’t accept payments from a card that’s due to expire within five days of placing your order or payments from pre-paid cards. Gift cards purchased in the UK can’t be used internationally.
The show's price will automatically convert to your current location. When starting your checkout process, We process all orders in USD and you will be checkout using the most current exchange rates.
Shipping & Delivery
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 10-30 days for standard shipping and 7-10 days for express shipping. Delivery details will be provided in your confirmation email.
Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can track your order at your country’s post website or see at your order status page in shipping confirmation email from us. You can alsotrack order here.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
We sure do! We can ship products to most countries around the world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
We have three different fulfillment centers in the United States, Canada, and China. After your order is complete, it takes us 2-3 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest location, we will ship your order form our main fulfillment center in China where we stock a large quantity and style of the products.
We use SF express, EUB, USPS, UPS or DHL EXPRESS to ship our order based on your location and available inventory.
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us.
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.
If your watch says it's water resistant up to 30 meters, that means you can dive with it down to 30 meters, right? Wrong. You can destroy your watch that way. Though the dial or back of the case may give you a number, that number probably doesn't refer to in-use scenarios, or is a reflection of a standardized water resistance classification. When in doubt, always err towards the dry side. Here's full meaning of golbal standard water resistance numbers mean.
No! We offer only homage watches. We transparently pay tribute to some of the most iconic and influential watches throughout history by including recognizable detailing to new pieces. We’ve intentionally used the word ‘transparently’ here, as this is what separates the fakes or replicas from the homage watches; they maintain their own brand identity whilst incorporating design cues from others.
Homage watches are 100% legal. They are NOT fakes or counterfeit products. They do not attempt to pass themselves off as an original luxury brand watch. All the watches sold here have been designed as a TRIBUTE to a classic luxury watch. If you see anything suspicious or misleading, contact me and I will remove the listing. This website does not in anyway endorse the sale or manufacture of fake / counterfeit products.
Return & Exchanges
We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at email@example.com to initiate a return or exchange within 15 days of delivery.
If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase.
To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging. For unhappy in style reason or change your mind after receiving the goods are unaccepted from our return and exchange policy.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly, and we’ll take you through the process..
To start a return (Return & Exchange Center)
You can submit your request at . If your ret urn is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are glad to help and give the best solution for your order - We are always here to help!
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section, then you may cancel your order.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this, and you still have not received your refund yet, please contact us firstname.lastname@example.org
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We can stop Climate Disaster
At Viva Timepiece, we believe businesses can play a critically important role in helping fight climate change. We’re proud to fund next-generation carbon removal.